Whether you are a retailer, wholesaler, or manufacturer, or if you sell products, services, or franchises, we will work with you to review your business needs and develop customized instruction manuals and multimedia training programs.
Instruction Manuals
The written manual, whether hardcopy or online, is an effective means for documenting a company’s operations and policies, and it is easily updated and disseminated. Our process consists of interviewing appropriate experts within your company and reviewing/editing existing relevant content to create documentation that is specific to your operations.
- Policies and Procedures
- Product Knowledge
- Franchise
- Work Flow
- Security and Safety
- Business Continuity/Disaster Recovery
- Business Succession
- Knowledge Preservation
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Training 
Murray Kleiner Associates can develop customized computer-based training programs for all of your business needs including training franchisees, product and sales training, security training, and keeping employees current on policies and procedures. For busy people, it’s the ideal way to learn. For companies, the realized return on investment makes computer-based training the right choice. Here are just a few of features and benefits:
Courses can be self-paced/instructor-led/blended
Self-paced training programs are easily accessible from any workplace or home computer via CDs/DVDs or online. This permits each trainee to learn at his or her own pace and review courses as often as they wish.
Courses can be instructor-led in a classroom/conference room or webinar, and blended courses can also be developed combining elements of instructor-led and self-paced instruction.
Testing
Testing can be included for self-evaluation or when certification is required.
ROI
The return on investment is quickly realized by eliminating travel expenses and lost productivity that is incurred when employees travel to classrooms and conferences at distant locations.
